General Questions

Q1: What type of products does Oibeleza, Inc. offer?
A: Oibeleza, Inc. specializes in patio furniture and outdoor living products designed for residential use.

Q2: Where is Oibeleza, Inc. located?
A: Our business address is 3421 E Tropicana Ave, Las Vegas, Nevada 89121, United States.

Q3: How can I contact customer support?
A: You can contact us anytime by emailing support@oibeleza.shop. Please include your order number if your inquiry is related to an existing purchase.

Q4: What are your customer service hours?
A: Our support team is available 24/7 via email.

Q5: Do I need an account to place an order?
A: No, you may be able to check out as a guest. However, creating an account can help you track orders more easily.

Q6: Are your products suitable for commercial use?
A: Our products are intended primarily for personal residential use unless otherwise specified.

Q7: Do product colors look exactly the same as shown online?
A: Product appearance may vary slightly depending on your screen settings and device display.

Shipping Policy

Q8: Do you offer free shipping?
A: Yes, we provide free standard shipping on all orders within the United States.

Q9: What is your handling time?
A: Orders are processed within 1–3 business days (Monday to Friday).

Q10: What is the transit time after shipping?
A: Transit time is typically 5–8 business days (Monday to Friday).

Q11: What is the total estimated delivery time?
A: The total estimated delivery time is 6–11 business days, including handling and transit time.

Q12: Do you ship internationally?
A: Currently, we only ship within the United States.

Q13: Will I receive tracking information?
A: Yes, once your order ships, you will receive tracking details via email if available.

Q14: What happens if my order is delayed?
A: Delivery times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.

Q15: What if I entered the wrong shipping address?
A: Please contact us immediately. Address changes cannot be guaranteed once the order has been processed or shipped.

Returns & Refund Policy

Q16: What is your return window?
A: We offer a 30-day return window from the date of delivery.

Q17: What condition must items be in to qualify for a return?
A: Items must be unused, unassembled, and returned in original packaging with all included parts and accessories.

Q18: How do I start a return?
A: Contact us at support@oibeleza.shop with your order number and reason for return. We will provide return instructions.

Q19: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Q20: Do you provide return labels?
A: For approved damaged or incorrect item cases, we provide a prepaid return label. For standard returns, return shipping costs may be the customer’s responsibility.

Q21: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after the returned item is received and inspected.

Q22: Are original shipping fees refundable?
A: Shipping fees are generally non-refundable unless the return is due to our error.

Q23: Can I return part of my order?
A: No, partial returns are not accepted.

Orders & Payments

Q24: When is my order confirmed?
A: Your order is confirmed once payment has been successfully processed and you receive a confirmation email.

Q25: What payment methods do you accept?
A: We accept major payment methods available at checkout through our secure WooCommerce payment system.

Q26: Is my payment information secure?
A: Yes, payments are processed through secure gateways. We do not store your full credit card details on our servers.

Q27: Can I cancel my order after placing it?
A: You may request cancellation by contacting us immediately. However, cancellation is not guaranteed once processing has started.

Q28: What happens if an item is out of stock after I order?
A: If a product becomes unavailable after your purchase, we will notify you and issue a refund if necessary.

Q29: Will I receive an invoice for my purchase?
A: Yes, an order confirmation email serves as your purchase record. Please keep it for future reference.

Q30: Do you charge sales tax?
A: Applicable sales tax may be added at checkout depending on your location and state regulations.