Returns & Refund Policy

Last Updated: February 12, 2026

At Oibeleza, Inc., we aim to provide a clear and transparent return and refund process for our patio furniture products. This policy explains your rights, responsibilities, timelines, and how returns and refunds are handled.

1. 30-Day Return Window – Explanation

We offer a 30-day return period, starting from the date your order is marked as delivered.

This means:

  • You have 30 calendar days to inspect your item.

  • If you decide the product is not suitable, you must contact us within this period to request a return.

  • Requests made after 30 days of delivery may not be approved.

The 30-day window allows customers reasonable time to review their purchase while ensuring products remain in acceptable return condition.

2. Eligibility Requirements – Explanation

To qualify for a return:

  • The item must be unused and unassembled.

  • It must be in original packaging.

  • All included parts, hardware, accessories, and manuals must be returned.

Because patio furniture items are often large and contain multiple components, complete returns are required for approval. If parts are missing or the item shows signs of use, a full refund may not be possible.

3. How to Request a Return – Explanation

To start a return:
Email: support@oibeleza.shop

Include:

  • Full name

  • Order number

  • Product name

  • Reason for return

This information helps us verify your order and provide accurate return instructions quickly. Returns must be authorized before shipping the item back.

4. Return Label – Detailed Explanation

Return label responsibility depends on the reason for return:

A. Change of Mind / Wrong Item Ordered

  • The customer is responsible for return shipping costs.

  • You may use your own shipping provider, or

  • We can provide a return label, and the shipping cost may be deducted from your refund.

B. Damaged or Incorrect Item Received

  • If the product arrives damaged or we sent the wrong item, please contact us within 48 hours of delivery.

  • After review and approval, we will provide a prepaid return label at no cost to you.

All returns must be approved before a label is issued. Unauthorized returns may not be accepted.

5. Refund Window – 10 Business Days (Explanation)

Once we receive and inspect the returned item, refunds are processed within 10 business days.

Refund timeline breakdown:

  1. Item arrives at our return facility.

  2. Product is inspected to confirm it meets eligibility requirements.

  3. Refund is approved and processed to the original payment method.

After processing, your bank or payment provider may require additional time to reflect the refund in your account. This is outside of our control.

6. What the Refund Includes

Approved refunds include:

  • The purchase price of the returned item(s).

Shipping fees (if applicable) are non-refundable unless the return is due to:

  • A damaged item, or

  • An incorrect item sent by us.

If a return label was provided for a customer-responsible return, the shipping cost may be deducted from the refund amount.

7. Damaged or Incorrect Items – Explanation

If your patio furniture arrives damaged or incomplete:

  • Contact us within 48 hours of delivery.

  • Provide photos of the product and packaging.

  • Include your order number and description of the issue.

This allows us to review the situation and provide a fair resolution, including a replacement, refund, or prepaid return label if applicable.

8. Non-Returnable Situations

Returns may be refused if:

  • The request is made after 30 days.

  • The item has been assembled, used, modified, or damaged by the customer.

  • Parts or packaging are missing.

  • The product is returned without prior authorization.

Large patio furniture items must be properly packed to avoid transit damage. Items damaged during unauthorized or improper return shipping may not qualify for refund.

9. Partial Returns

If only part of an order is returned:

  • The refund will apply only to the approved returned item(s).

  • Any non-returned items will not be refunded.

10. Customer Responsibility

Customers are responsible for:

  • Providing accurate return information

  • Packaging items securely

  • Using trackable shipping when required

Oibeleza, Inc. is not responsible for returned items lost in transit when customers arrange their own shipping without tracking.

Contact Information:

Business Name: Oibeleza,Inc
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Business Mail: support@oibeleza.shop
Business Address: 3421 E Tropicana Ave, Las Vegas Nevada, 89121 United States

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